Magento 2 Helpdesk is a ticketing system software that draws customer support requests and manages them in one location. You can assign tickets to the agent, making ticket management much easier for the agent to assist the customer and resolve their issue.
Helpdesk builds on the definition to serve their customers by creating a powerful ticket management platform that allows you to centralize all tickets with ticket status, priority, types and much more.
You can easily increase the productivity by automating the ticket management via SLA, Events & Triggers, Ticket Rules etc. Helpdesk enables the support via web and email.
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